Refund policy

At TIMETRENDS, we want you to shop with confidence. We carefully check our products before dispatch and aim to deliver your order safely and accurately.

1. Return Eligibility

You may request a return if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product is significantly different from the description or order.
  • The item has a manufacturing issue that was present when received.

To be eligible for a return, the product must be unused and returned in its original packaging, including all accessories, manuals, and other items included with the order.

2. Return Request Period

Please contact us within 24 hours of receiving your order if there is any issue with your product.

For damaged or defective products, please send clear photos or a video showing the issue along with your order details. This helps us review your request quickly.

3. Change of Mind

Returns due to a change of mind, incorrect selection, or personal preference may not be accepted, especially for opened or used electronic products.

For hygiene and safety reasons, opened or used earbuds may not be eligible for return unless the product is defective or the wrong item was delivered.

4. Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed using an appropriate payment method. For Cash on Delivery (COD) orders, we may request your bank or mobile wallet details to process the refund.

Refund processing time may vary depending on the payment provider or financial institution.

5. Replacement

If your product is confirmed to be defective, damaged, or incorrectly delivered, TIMETRENDS may offer a replacement instead of a refund, subject to product availability.

6. Non-Returnable Items

Returns may not be accepted for:

  • Products damaged after delivery due to misuse or negligence.
  • Products showing signs of improper use or physical damage.
  • Products returned without original packaging or accessories.
  • Used or opened products where the issue is not related to a manufacturing defect.
  • Products returned after the applicable return period.

7. Return Shipping

If the return is due to a confirmed mistake by TIMETRENDS, such as a wrong, damaged, or defective product, we may cover the applicable return shipping cost.

For other return requests, shipping charges may be the customer's responsibility.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible and the standard return policy will apply.

9. How to Contact Us

For return, replacement, or refund requests, please contact TIMETRENDS with:

Store: TIMETRENDS
Phone: 0316-6408419
Email: timetrends099@gmail.com

Please include your order number, customer name, reason for the request, and relevant photos/videos when contacting us.

10. Policy Changes

TIMETRENDS reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page.

Thank you for shopping with TIMETRENDS — Your Style • Our Tech.